WordPress Care keeps your site updated, backed up, monitored and working. When an update breaks something, we fix it. On Plus and Premium, a person also makes small changes for you each month. From RM139 a month per website, on MariHost hosting.
Our hosting support looks after the server, the control panel, email and backups. It doesn't cover plugins, themes or changes to your pages, because that's work on your website itself. WordPress Care is that work, done for you every month by people who know our servers.
We update WordPress, your plugins and your theme after taking a backup, then check that the site still works.
If an update breaks something, we put it right at no extra charge. You don't need to know what went wrong.
No more logging in to check updates and backups. Each month we send you a report of what we did, and you get on with your work.
Sites that need to stay updated and safe
or RM1,390 a year, 2 months free
Business sites that change now and then
or RM1,990 a year, 2 months free
Online shops and busy business sites
or RM2,590 a year, 2 months free
Prices in ringgit. No SST or other tax is added.
Per website, on MariHost hosting. Unused hours don't roll over to the next month.
Swipe the table sideways to see every plan.
| Feature | EssentialRM139 a month | PlusRM199 a month | PremiumRM259 a month |
|---|---|---|---|
| Updates | |||
| WordPress, plugins and theme updated | weekly | weekly | weekly |
| Backup before updating | |||
| Checked after every update | by a person | by a person | |
| Tested on a staging copy first | |||
| WooCommerce checkout tested | |||
| Backups | |||
| Daily off-site backups, kept | 7 days | 30 days | 30 days |
| Hourly database backups | |||
| Backup before every change we make | |||
| Monitoring and security | |||
| Uptime checked | every 5 minutes | every 2 minutes | every minute |
| SSL and domain-expiry alerts | |||
| Malware scans | |||
| Malware clean-up | paid extra | ||
| Help | |||
| Anything an update breaks, fixed | free | free | free, handled first |
| Changes by a person | paid per task | 1 hour a month | 1.5 hours a month |
| Speed check | every quarter | every month | |
| First reply | 2 business days | 1 business day | 8 working hours |
| How to reach us | ticket | ticket or WhatsApp | ticket or WhatsApp |
| Price | |||
| Monthly, per website | RM139 | RM199 | RM259 |
| Yearly, per website | RM1,390 | RM1,990 | RM2,590 |
| Add Care | Add Care | Add Care | |
Business days and working hours are Monday to Friday, UK time, excluding UK public holidays. Every site already has MariHost Shield and daily backups from its hosting plan; Care adds daily backups kept away from our servers.
Before anything changes, we take a fresh backup of your site.
WordPress, your plugins and your theme are updated. On Premium, we try them on a staging copy first.
We check your site still works after the updates. On Premium, that includes a test order through your shop's checkout.
If something broke, we fix it or roll it back from the backup, at no extra charge.
We watch your site's uptime, its SSL certificate and its domain's expiry date, and scan it for malware. If something's wrong, we're alerted and look into it.
On Plus and Premium, send us small changes: a new banner, an updated price, a fixed form, a new plugin set up. Tasks of up to 30 minutes each, from your monthly hours.
So there are no surprises, these are quoted separately:
On Essential, changes and malware clean-up are paid per task (see Extras).
For Essential and for sites without Care.
| Help | Price |
|---|---|
| Extra time, for changes or fixes | from RM90 per 30 minutes |
| Malware clean-up | quoted per site |
| Health check and speed work | quoted per site |
| Migration from another host | free with MariHost hosting |
Prefer to do it yourself? Our guides show how, step by step.
The critical error, a blank page, database and redirect errors: find the cause and switch it off yourself.
Make a backup before a big change, and put back your whole site or only some files, without a ticket.
What updates by itself, what to do before a big update, and how to undo one that breaks.
Try updates or a redesign on a private copy, then push it live in one step.
Yes. Care works on sites hosted with MariHost, so we can back up, restore and fix them on our own servers. We move your site across for free.
Per website. If you have three sites, each one needs its own Care plan, and they can be on different plans.
Hosting support keeps the server, the control panel, email and backups working, and it's included with every hosting plan. Care is help with WordPress itself: updates, plugins, themes, errors and changes to your pages.
We fix it, or restore it from the backup we took just before, at no extra charge, on every plan.
A task we can finish in up to 30 minutes in your WordPress dashboard: updating text or images, adding a page from your existing design, setting up a plugin, fixing a form. Bigger jobs are quoted separately.
No. Plus includes 1 hour and Premium 1.5 hours each month, and unused time doesn't carry over.
Yes. Move to another Care plan, or cancel, from your client area. The change takes effect at the end of your current billing period.
Nothing, unless you want it to: you keep your plan and your price. If you'd like what's in WordPress Care, you can switch to it whenever you like.
Add WordPress Care to your site, or ask us first on WhatsApp.