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LegalTerms of Service

Last updated: 25 October 2026

1. About these terms

These terms apply when you order and use MariHost's services. MariHost is a trading name of Berkat Ltd ("we", "us"), registered in England and Wales, company number 15864991, registered office White Poppy, Talbot Road, Talbot Green, Pontyclun, Wales, CF72 8AH. Email: [email protected].

By creating an account or placing an order, you agree to these terms, our Acceptable Use Policy and our Privacy Policy. Some services or offers have extra terms, which we show you before you order.

2. Our services

  • Hosting plans: shared hosting for WordPress and other websites, on our servers in Singapore. Each plan includes the number of websites, storage, bandwidth and other features shown on its plan page and in your order.
  • WordPress Care: we look after a WordPress website hosted with us, as described on the WordPress Care page for your plan.
  • Domains: registration, transfer and renewal of domain names.
  • Support levels: faster hosting support for your account (Priority and Enterprise).

3. Your account

  • Give us accurate details, including your billing address, and keep them up to date.
  • Keep your logins secure. You're responsible for what happens under your account, including what people you give access to do.
  • You must be at least 18, or using our services for a business.
  • Hosting for your clients. If you host your clients' websites on your plan, you may bill them for it. Our contract is with you, not your clients: you support them, and you're responsible for their sites under these terms. If a client wants their site in their own MariHost account later, we can transfer it for you.

4. Orders

You order on our billing site, billing.marihost.com. Your contract with us starts when we confirm your order by email. We may refuse an order, for example if we suspect fraud or abuse; if we do, you won't be charged.

5. Prices and tax

  • Prices are in ringgit (MYR), US dollars (USD) or pounds (GBP). You choose the currency when you order, and your account keeps it for renewals.
  • If your billing address is in the UK, we add VAT at 20%, and the prices we show visitors in the UK include it. We don't add tax for customers outside the UK.
  • Domains are priced separately from hosting.

6. The 3-day free trial

  • Each hosting plan you order can start with a 3-day free trial.
  • When the trial ends, it carries on as your paid plan, at the price and billing period you chose, and your first invoice is due.
  • If you don't want to keep it, cancel in your client area before the trial ends, and you won't pay anything.
  • A free trial can't be combined with a promotion code. To use a code, order the plan without the trial.
  • If the first invoice isn't paid, we suspend the hosting, as in section 9.

7. Billing and renewals

  • Plans are billed monthly or yearly in advance, as you choose. A yearly plan costs 10 times the monthly price.
  • Plans renew automatically at the end of each billing period, and we charge the card saved with Stripe, until you cancel. We email you 14, 7, 3 and 1 days before each renewal, on monthly and yearly plans.
  • There's no introductory price: your plan renews at the price you signed up for. If we ever need to change the price of your plan, we'll email you at least 30 days before the new price applies, and you can cancel or change plans before then.
  • Payment is by debit or credit card through Stripe. We don't take FPX, e-wallets or bank transfers.

8. Promotions

A discount from a promotion, such as our 11.11 sale, applies only to the orders and invoices that the promotion's terms say. After that, your plan renews at its normal price. Each promotion's terms are on our Promotions page.

9. Failed payments, suspension and deletion

  • If a payment fails, we try your card again and email you.
  • If an invoice is still unpaid 3 days after it was due, we suspend the service. Your websites and mailboxes stop working, but your data is kept.
  • If it's still unpaid 7 days after suspension, we may end the service and delete your websites, mailboxes and backups. We can't recover them after that.
  • Paying the invoice before deletion restores the service.

10. Changing plans

You can change plans in your client area:

  • A bigger plan applies straight away. You pay the difference for the rest of your billing period.
  • A smaller plan applies straight away, with no refund for the rest of your billing period, and you pay its lower price from your next renewal. Check that your websites fit the smaller plan's limits first.
  • A change between monthly and yearly billing starts at your next renewal.

11. 14-day money-back guarantee

If you're not happy within 14 days of your first hosting order, tell us what's wrong: most problems can be fixed, and we'll try first. If you'd still rather leave, we'll refund your hosting in full.

  • It covers your first hosting order with us, not later orders or renewals. The 14 days count from your order date, including any free trial.
  • Only hosting is covered. Domains aren't refundable once registered, and WordPress Care and support levels aren't covered.
  • We refund to the card you paid with, within 14 days of agreeing the refund. Your hosting ends when we refund it.
  • The guarantee doesn't apply to accounts we close for breaking our Acceptable Use Policy.

This guarantee is in addition to your legal rights, including the right to cancel in section 12.

12. If you're a consumer in the UK: your right to cancel

If you're buying as a consumer (not for a business) and you live in the UK, you can cancel a new order within 14 days of the day your contract starts, without giving a reason. Email [email protected] or cancel in your client area.

Because your hosting starts straight away at your request, including during the free trial, if you cancel within the 14 days we'll refund what you paid, minus a fair amount for the service you had up to the day you cancelled. In practice, our 14-day money-back guarantee (section 11) usually gives you more: a full refund of your first hosting order.

Nothing in these terms affects your other legal rights as a consumer.

13. Cancelling

  • You can cancel any service at any time in your client area. It stays active until the end of the period you've paid for, and it won't renew.
  • A change or cancellation of WordPress Care or a support level takes effect at the end of the current billing period.
  • We don't refund part-used periods, except under the money-back guarantee, your right to cancel, or where the law says we must.
  • Before your hosting ends, download anything you want to keep. After it ends, we delete your data as described in our Privacy Policy.

14. Backups

Every hosting plan includes daily backups of your websites, kept for the number of days your plan includes, which you can restore yourself in the control panel. We take care to keep them working, but backups can fail, so keep your own copies of anything important too. If we restore a backup for you, the restored data replaces what's there.

15. Support

  • Hosting support covers the hosting itself: the servers, the control panel, email delivery, DNS and domains, SSL certificates, restores from our backups, your migration, billing and your account. It doesn't cover WordPress, plugins, themes, design, content or code, which is what WordPress Care is for.
  • Customers get support through tickets in the client area. We aim to reply within 2 business days (Monday to Friday, UK time, excluding UK public holidays), and usually reply sooner.
  • With a Priority support level, we aim to reply within 8 working hours (09:00 to 17:00 UK time on business days); with Enterprise, within 4 hours between 08:00 and 22:00 UK time, every day. Support levels are priced per account and cover every plan and website on it.
  • Reply times are targets, not guarantees, and "reply" means a reply from a person.

16. Free migration

We move websites from your previous host for free: as many as your plan includes, if you ask within 30 days of your first hosting order. We need access to a full backup or to your previous host. We check each site works before you switch, but you remain responsible for keeping your own copy until the move is complete.

17. WordPress Care

  • WordPress Care is priced per website and needs the website to be hosted with us.
  • What's included in each plan, including the hours for changes, is on the WordPress Care page. Unused hours don't carry over to the next month.
  • We take a backup before we update or change your site. If an update we make breaks something, we fix it at no extra charge.
  • Work outside your plan, such as design projects, new pages or custom code, is quoted separately.
  • Plugins and themes come from their own developers. We can't be responsible for faults in them, but we'll help as your plan allows.

18. Domains

  • When we register a domain for you, it's registered in your name, following the rules of the registry for that ending (for example .com or .my). You must give accurate contact details, as the registry requires.
  • Domains renew automatically unless you cancel. If a domain isn't renewed, it may be lost, and it can cost more, or be impossible, to get it back.
  • Domains aren't refundable once registered, because a registration can't be undone.
  • You can transfer a domain away at any time, following the registry's rules. Ask us for its auth code (the transfer code), then start the transfer at your new registrar.

19. Acceptable use and your content

  • You must follow our Acceptable Use Policy. It sets the fair use of resources, the email sending limits, and what isn't allowed.
  • You keep all rights to your websites, files and email. You give us permission to store, copy and serve them only to provide and secure the service.
  • You're responsible for your content, for having the rights to use it, and for keeping your websites' software up to date and secure, unless that's part of your WordPress Care plan.
  • If your website collects personal data, you're responsible for it under data protection law. We process it for you as described in our Privacy Policy.

20. Availability and changes to the service

We work to keep our servers fast and available, and we fix server problems as soon as we spot them. We can't promise the service will never be interrupted, for example during maintenance, attacks or problems with our providers. Where we can, we do maintenance at quiet times and tell you in advance about planned work that will cause downtime.

We may update the software and features of our services, for example to retire old PHP versions. If a change significantly reduces what you've paid for, we'll tell you in advance, and you can cancel and get a refund for any unused period.

21. Suspension and ending the service by us

  • We may suspend a service straight away if it's causing harm: for example if a site is sending spam, hosting malware, being used in an attack, or putting our servers or other customers at risk. Where we can, we'll tell you first and give you a chance to fix it.
  • We may end your service if you seriously or repeatedly break these terms or the Acceptable Use Policy.
  • We may end a service for other reasons with at least 30 days' notice. If we do and you're not at fault, we'll refund any unused part of the period you've paid for.

22. Our liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

If you're a consumer: we're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We aren't responsible for business losses.

If you use our services for a business: we aren't liable for loss of profits, revenue, business, data or goodwill, or for indirect losses. Our total liability in any 12 months is limited to the amount you paid us in those 12 months.

23. Changes to these terms

We may update these terms. If a change is important, we'll email customers at least 30 days before it applies. The date at the top shows the latest version.

24. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales can hear disputes. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you're a consumer living outside the UK, you keep any protection that your local law gives you and that can't be excluded.